Main
Home
Jewelry Catalog
FAQ
Contact Us
About Us

Catalog
What's NEW
Necklaces
Earrings
Bracelets
The Rest

Features
Free Shipping*
Gift Services
Mailing List
Web Rings & Links
Nickel Allergies
Jewelry Care Tips
Web Shopping Safety Tips

• I like the look of French hook earrings,
  but they slip out of my ears and I LOSE THEM.
• I saw a piece I loved on your site yesterday
  and now it’s gone! WHY?
• Why are there COINS in some jewelry photos?
• What are my PAYMENT OPTIONS?
• Do you charge SALES TAX on Internet orders?
• I’m nervous about submitting my credit card online.
  Is it REALLY SECURE?
• I have nickel allergies and can't wear
  some of my favorite earrings because of it.
  Do you sell just the nickel free ear wires
  that I can put on earrings I already own?
• Do you sell those little rubber stoppers
  that fit on the back of French hooks
  to keep earrings from falling off?

I like the look of French hook earrings, but they slip out of my ears and I LOSE THEM.

...Not to worry! Every pair of French hook earrings we sell includes tiny clear plastic or white rubber stoppers that unobtrusively keep your treasures where they belong.

I saw a piece I loved on your site yesterday and now it’s gone! WHY?

...Each piece of jewelry here at Winter Branch is indeed handcrafted. We don’t have a warehouse full of stock just waiting to be shipped. Some pieces will be listed as one of a kind. When they sell, that’s it. They will no longer be available. Other pieces will be listed as limited editions. Only a few copies will be sold. We will notify you if there will be any delay in shipping your order.

BACK TO TOP

Why are there COINS in some jewelry photos?

...The coin is included as a scale reference, to give you an accurate impression of the item's actual size.

 BACK TO TOP

What are my PAYMENT OPTIONS?

...We gladly accept major credit cards (MasterCard, VISA), personal e-checks (through PayPal), PayPal, and money orders for PHONE and E-MAIL orders.

ONLINE orders are payable by major credit cards (MasterCard ,VISA), PayPal, e-checks through PayPal. Sorry, we cannot accept C.O.D. orders.

BACK TO TOP

Do you charge SALES TAX on Internet orders?

...In accordance with applicable state law, we are required to charge sales tax in North Carolina, where Winter-Branch.com has a physical presence.

NC sales tax (6.8%) is applied to the total amount of orders BILLED TO NORTH CAROLINA ADDRESSES.

BACK TO TOP

I’m nervous about submitting my credit card online. Is it REALLY SECURE?

...Online credit card transactions can be as secure as any other use of your credit card. For your protection, our web site shopping cart has built-in safety measures that offer the highest level of security in the industry. Encryption assures that your order information is completely secure from the time it leaves your browser through its receipt at our desktop. To eliminate the risk of Internet piracy, we do not store credit card information for future usage. This means that your credit card information is not available on our site. You have to reenter your information every time you make a purchase. This may be a little more inconvenient for the returning customer desiring "One Click" checkout, but it provides a higher level of security for you. Please read our Web Shopping Safety Tips for more helpful information.

 BACK TO TOP

I have nickel allergies and can't wear some of my favorite earrings because of it. Do you sell just the nickel free ear wires that I can put on earrings I already own?

BACK TO TOP

Do you sell those little rubber stoppers that fit on the back of French hooks to keep earrings from falling off?

Yes, I sell individual earring keepers. Just e-mail me at hookrequest@winter-branch.com for details.

BACK TO TOP

.....

BACK TO TOP